Our Commitment to Customer Satisfaction

At Murba, we understand that purchasing DIY & Tools supplies, construction essentials, home decor accents, gardening gear, or safety equipment is a significant decision. Our goal is to ensure that every customer feels confident and satisfied with their shopping experience. If your expectations are not met or you encounter any issues with your order, we are here to assist you promptly and professionally.

Handling Dissatisfaction with Your Purchase

Should you find that your received products do not align with your expectations, please reach out to our dedicated support team at [email protected]. Kindly include a clear photograph of the item received along with a brief explanation of your concerns. This information helps us serve you better and improve our offerings.

Please note: Our support window lasts for 14 days from the date your order arrives. After this period, we regret that we may be unable to provide additional assistance.

Issues with Damaged or Faulty Goods

If you receive a product that appears defective or isn’t functioning as described, contact us immediately. We acknowledge responsibility for damages occurring during manufacturing or shipping. To expedite processing, please upload photographs clearly showing the defect, faulty component, or missing parts. Ensure images are taken on a flat surface, with tags or blemishes visible. Once confirmed, we will arrange for a replacement—often without the need for return.

Note: Our warranty covers manufacturing flaws only. Damage caused by accidents, mishandling, normal wear, fading due to sunlight, or modifications post-purchase are not included. This policy also applies within 14 days of receipt; beyond this, a refund or replacement might not be available.

What If Your Order Doesn’t Arrive?

In case your delivery is delayed beyond the estimated delivery window, you may request a full refund or a new shipment. Contact our team with your order details, and we will prioritize your case.

Please remember: Claims must be submitted within two months of placing your order. After this timeframe, tracking information may expire, limiting our ability to assist. Refunds, if processed, typically take between 3 to 10 business days depending on your bank or payment provider.

Refund Processing Timeline

All refunds will be returned via the original payment method. Once issued, your financial institution may take additional days to process the deposit. Approximate timelines include:

  • Credit Card: Up to 10 working days
  • PayPal: 3 to 5 business days

If your refund doesn’t appear within this period, please contact your bank or card issuer for clarification.

We are committed to resolving all concerns swiftly and effectively. For additional questions or support, reach out to us at [email protected]. Your satisfaction remains our priority, and we look forward to serving you better every day.